Privacy Policy

Definitions

For the purposes of this Privacy Policy:

“Company” (referred to as either the “Company”, “We”, “Us” or “Our”) refers to POINT TECH MARKETING SDN BHD.
“Goods” refers to the items offered for sale on the Service, including but not limited to keyboards, mice, mouse pads, computer accessories, speakers, and other related products.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the POINT TECH MARKETING SDN BHD website, accessible from https://pointtechmarketing.online/.
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
“Personal Data” means information that relates directly or indirectly to You and can reasonably be used to identify You.
“Third Party” means any individual, company, organisation, service provider, payment provider, delivery provider or other entity that is not the Company.

This Privacy Policy explains how POINT TECH MARKETING SDN BHD collects, uses, stores, discloses and protects Personal Data when You access or use the Service, create an account, place an Order, contact Us or otherwise interact with Us.

By accessing or using the Service, You acknowledge that You have read and understood this Privacy Policy.

1. Our Commitment to Privacy

1.1. The Company respects Your privacy and is committed to protecting the Personal Data You provide to Us.

1.2. We take reasonable steps to ensure that Personal Data is collected, used, disclosed and stored responsibly and in accordance with applicable Malaysian laws and regulations.

1.3. This Privacy Policy applies to Personal Data collected through the Website, Orders, customer enquiries, communications and other interactions with the Company.

1.4. This Privacy Policy should be read together with Our Terms & Conditions, Shipping Policy and Return, Refund and Exchange Policy.

2. Personal Data We May Collect

Depending on how You interact with the Service, We may collect different types of Personal Data, including:

2.1. Personal Information

Full name;
Username or account information;
Contact number;
Email address;
Billing information;
Delivery address;
Shipping information; and
Other information You voluntarily provide to Us.

2.2. Order Information

When You place an Order, We may collect information relating to Your transaction, including:

Order number;
Goods purchased;
Quantity of Goods purchased;
Order date and time;
Order value;
Delivery details;
Order status;
Payment status; and
Information relating to returns, refunds or exchanges.

2.3. Payment Information

Payment information may be processed through third-party payment service providers.

Depending on the payment method used, payment providers may collect information such as payment card details, bank-related information or other transaction information.

Where payment processing is handled by a third party, the Company may not directly receive or store the complete payment credentials.

2.4. Technical Information

When You access the Website, certain technical information may be automatically collected, including:

IP address;
Browser type;
Device type;
Operating system;
Website pages visited;
Date and time of access;
Referring website;
General website usage information; and
Other technical information generated through Your interaction with the Website.

2.5. Communications

If You contact Us by email, telephone, contact form or other communication channels, We may retain information relating to Your communication, including Your name, contact details, message and other information You voluntarily provide.

3. How We Collect Personal Data

We may collect Personal Data through various methods, including:

When You visit or browse the Website;
When You create an account;
When You place an Order;
When You make a payment;
When You provide a Delivery Address;
When You contact Us;
When You subscribe to communications or marketing materials;
When You submit a review, enquiry, feedback or other content;
When You participate in promotions or campaigns; and
Automatically through cookies, analytics tools and similar technologies.

4. Purposes for Collecting Personal Data

We may collect and use Your Personal Data for purposes including:

Processing and fulfilling Orders;
Processing payments;
Arranging delivery of Goods;
Providing customer support;
Responding to enquiries;
Managing customer accounts;
Processing returns, refunds and exchanges;
Verifying transactions;
Preventing fraud and unauthorised activities;
Maintaining and improving the Website;
Monitoring Website performance;
Communicating with You about Your Orders;
Sending service-related notifications;
Managing promotions and campaigns;
Conducting internal business operations;
Maintaining business and transaction records;
Complying with applicable laws and regulations;
Protecting the rights, property and security of the Company and its customers; and
Other purposes reasonably related to the operation of Our business and Service.

5. Legal Basis for Processing Personal Data

5.1. Where applicable, the Company may process Personal Data where such processing is necessary to:

Provide Goods and services requested by You;
Process and fulfil Your Order;
Perform contractual obligations;
Comply with legal or regulatory requirements;
Protect the Company’s legitimate business interests;
Prevent fraud, abuse or security threats; or
Where You have provided consent for the relevant processing.

5.2. Where consent is relied upon, You may withdraw Your consent subject to applicable law and any legal or contractual consequences that may arise from such withdrawal.

6. Use of Cookies

6.1. The Website may use cookies and similar technologies to improve Your browsing experience.

6.2. Cookies are small data files that may be stored on Your device when You visit a website.

6.3. We may use cookies for purposes such as:

Remembering preferences;
Maintaining shopping cart information;
Supporting account functionality;
Improving Website performance;
Understanding Website usage;
Analysing traffic and visitor behaviour;
Improving Website content; and
Supporting security and fraud prevention.

6.4. Some cookies may be provided by third-party service providers used by the Company.

6.5. You may be able to manage or disable cookies through Your browser settings.

6.6. Disabling certain cookies may affect the functionality or performance of parts of the Website.

7. Analytics and Website Usage

7.1. The Company may use analytics and similar technologies to understand how visitors interact with the Website.

7.2. Such information may help Us understand:

Which pages are visited;
How visitors navigate the Website;
How long visitors remain on certain pages;
General traffic patterns;
Website performance; and
Areas that may require improvement.

7.3. Analytics information may be collected in an aggregated or statistical form and may not necessarily identify You directly.

8. How We Use Information for Orders

8.1. When You place an Order, We use the information You provide to process and fulfil the transaction.

8.2. This may include using Your name, contact number and Delivery Address to arrange delivery.

8.3. Your Order information may also be used to:

Confirm Your purchase;
Contact You regarding Your Order;
Provide delivery updates;
Resolve Order-related issues;
Process returns or refunds;
Maintain transaction records; and
Provide customer support.

8.4. We may retain Order-related information for legitimate business, accounting, legal and regulatory purposes.

9. Disclosure of Personal Data

9.1. We may disclose Personal Data to selected third parties where reasonably necessary to operate the Service or fulfil Your requests.

9.2. Such third parties may include:

Payment service providers;
Banks and financial institutions;
Courier and delivery companies;
Information technology service providers;
Website hosting providers;
Website maintenance providers;
Analytics providers;
Customer service providers;
Professional advisers;
Legal or regulatory authorities where required; and
Other service providers acting on behalf of the Company.

9.3. We will take reasonable steps to ensure that third parties receiving Personal Data use it only for appropriate purposes and protect it in accordance with applicable requirements.

10. Payment Service Providers

10.1. Payments made through the Service may be processed by third-party payment service providers.

10.2. Payment providers may collect and process payment information according to their own privacy policies and terms.

10.3. The Company does not control the privacy practices of third-party payment providers.

10.4. You should review the relevant payment provider’s privacy policy before submitting payment information through a third-party payment platform.

11. Delivery and Courier Providers

11.1. To fulfil Your Order, We may provide necessary information to courier and delivery service providers.

11.2. Information provided may include:

Recipient name;
Contact number;
Delivery address;
Order information; and
Other information reasonably necessary for delivery.

11.3. Such information is provided for purposes including delivery, tracking, communication and resolving delivery issues.

12. Marketing Communications

12.1. Where permitted by applicable law, the Company may use Your contact information to send information about products, promotions, campaigns, offers or other marketing communications.

12.2. Where required, We will seek appropriate consent before sending marketing communications.

12.3. You may unsubscribe from marketing communications by following the unsubscribe instructions provided in the relevant communication or by contacting Us.

12.4. Even if You opt out of marketing communications, We may continue to send important service-related communications, such as Order confirmations, delivery updates, payment notifications and account-related messages.

13. Data Retention

13.1. The Company will retain Personal Data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

13.2. The retention period may depend on:

The nature of the information;
The purpose for which it was collected;
Whether an ongoing business relationship exists;
Legal and regulatory requirements;
Accounting and record-keeping requirements;
Dispute resolution requirements; and
The Company’s legitimate business needs.

13.3. When Personal Data is no longer required, We may securely delete, destroy, anonymise or otherwise dispose of it in accordance with applicable requirements.

14. Protection of Personal Data

14.1. The Company takes reasonable administrative, technical and organisational measures to protect Personal Data against unauthorised access, disclosure, alteration, misuse, loss or destruction.

14.2. Security measures may include access controls, password protection, system safeguards, secure data handling procedures and other appropriate measures.

14.3. However, no method of transmission or electronic storage is completely secure.

14.4. While We take reasonable steps to protect Personal Data, We cannot guarantee absolute security of information transmitted through the Internet.

14.5. You are responsible for keeping Your account credentials, passwords and other login information confidential where applicable.

15. Data Breaches and Security Incidents

15.1. If the Company becomes aware of a Personal Data security incident that requires action under applicable law, We will take reasonable steps to investigate and respond to the incident.

15.2. Where required by applicable law, the Company may notify affected individuals or relevant authorities.

15.3. You should contact Us promptly if You believe that Your Personal Data or account may have been compromised.

16. Third-Party Websites

16.1. The Service may contain links to third-party websites, platforms or services.

16.2. These third-party websites may have their own privacy policies and data collection practices.

16.3. The Company is not responsible for the privacy practices, security or content of third-party websites.

16.4. You should review the privacy policies of third-party websites before providing Personal Data to them.

17. Children’s Privacy

17.1. The Service is intended for general consumers and is not specifically directed toward children.

17.2. The Company does not knowingly seek to collect Personal Data from children where such collection is prohibited by applicable law.

17.3. If You believe that a child has provided Personal Data to Us without appropriate consent, please contact Us so that We can review the situation and take appropriate action where required.

18. Your Rights

18.1. Subject to applicable Malaysian law, You may have rights relating to Your Personal Data, including the right to:

Request access to Personal Data held by Us;
Request correction of inaccurate or incomplete Personal Data;
Request information regarding how Your Personal Data is processed;
Withdraw consent where processing is based on consent;
Request deletion of Personal Data where legally applicable; and
Make enquiries or complaints regarding Our handling of Personal Data.

18.2. Certain requests may be subject to applicable legal requirements, verification procedures, limitations or exceptions.

18.3. We may need to verify Your identity before processing a request concerning Personal Data.

19. Requesting Access or Correction

19.1. If You wish to request access to or correction of Your Personal Data, You may contact Us using the contact information provided in this Privacy Policy.

19.2. Your request should include sufficient information for Us to understand and process the request.

19.3. We may request additional information to verify Your identity and protect against unauthorised access to Personal Data.

19.4. We will process valid requests within a reasonable period and in accordance with applicable law.

20. Withdrawal of Consent

20.1. Where the Company processes Personal Data based on Your consent, You may withdraw Your consent by contacting Us.

20.2. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

20.3. Certain Personal Data may still need to be retained or processed where required or permitted by law or where another lawful basis applies.

20.4. Withdrawal of consent may affect Our ability to provide certain services, process certain requests or maintain certain account features.

21. Accuracy of Personal Data

21.1. You are responsible for providing accurate and complete Personal Data when interacting with the Service.

21.2. You should notify Us if any Personal Data provided to Us changes or becomes inaccurate.

21.3. The Company may rely on the information provided by You when processing Orders, arranging delivery and communicating with You.

22. Transfer of Personal Data

22.1. Depending on the service providers used by the Company, Personal Data may be processed or stored in Malaysia or other jurisdictions.

22.2. Where Personal Data is transferred or processed outside Malaysia, the Company will take reasonable steps to ensure that the transfer and processing are handled in accordance with applicable legal requirements.

22.3. Third-party service providers may also have their own data storage and processing arrangements.

23. Business Transfers

23.1. In the event that the Company undergoes a merger, acquisition, restructuring, sale of assets, business transfer or similar transaction, Personal Data may be transferred as part of the relevant business assets, subject to applicable law.

23.2. Where required, affected individuals will be notified or appropriate measures will be taken in accordance with applicable legal requirements.

24. Changes to This Privacy Policy

24.1. The Company reserves the right to update or amend this Privacy Policy from time to time.

24.2. Changes may be made to reflect changes in our business practices, Website functionality, technology, legal requirements or other relevant circumstances.

24.3. Any updated version will be published on the Website with a revised “Last Updated” date.

24.4. You are encouraged to review this Privacy Policy periodically.

24.5. Your continued use of the Service after an updated Privacy Policy has been published constitutes acknowledgement of the updated policy, to the extent permitted by applicable law.

25. Governing Law

25.1. This Privacy Policy shall be governed by and construed in accordance with the laws of Malaysia.

25.2. Any dispute relating to this Privacy Policy or the Company’s handling of Personal Data shall be subject to the applicable laws and jurisdiction of Malaysia.

25.3. Nothing in this Privacy Policy is intended to limit any mandatory rights or protections available to You under applicable Malaysian data protection laws.

26. Contact Us

If You have any questions, requests, concerns or complaints regarding this Privacy Policy or the Company’s handling of Your Personal Data, You may contact Us using the information below:

POINT TECH MARKETING SDN BHD
27, JALAN AU 5D/9,
LEMBAH KERAMAT, 54200,
KUALA LUMPUR W.P.,
KUALA LUMPUR, MALAYSIA

Email: pointt.marketing@outlook.com
Contact Number: +6011-1280 3417
Website: https://pointtechmarketing.online/

By accessing or using the Service, You acknowledge that You have read and understood this Privacy Policy.