Shipping Policy

Definitions

For the purposes of this Shipping Policy:

“Company” (referred to as either the “Company”, “We”, “Us” or “Our”) refers to POINT TECH MARKETING SDN BHD.
“Goods” refers to the items offered for sale on the Service, including but not limited to keyboards, mice, mouse pads, computer accessories, speakers, and other related products.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the POINT TECH MARKETING SDN BHD website, accessible from https://pointtechmarketing.online/.
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
“Shipping” means the transportation and delivery of Goods from the Company to the delivery address provided by You.
“Delivery Address” means the address provided by You when placing an Order through the Service.
“Business Days” means days on which normal business operations are conducted, excluding applicable weekends and public holidays, unless otherwise stated.

This Shipping Policy explains the Company’s shipping and delivery practices for Goods purchased through the Service. By placing an Order through the Service, You acknowledge that You have read, understood and agreed to this Shipping Policy.

1. General Shipping Information

1.1. The Company provides delivery services for Goods purchased through the Service.

1.2. The Company currently ships within Malaysia only.

1.3. We do not currently provide international shipping services.

1.4. By placing an Order, You acknowledge and agree that the delivery address must be located within Malaysia.

1.5. Orders submitted with delivery addresses outside Malaysia may be rejected or cancelled by the Company.

1.6. The Company reserves the right to determine the available delivery arrangements, delivery methods and courier services used for each Order.

2. Shipping Coverage

2.1. Our shipping service is available for delivery addresses located within Malaysia.

2.2. This includes eligible delivery locations within Peninsular Malaysia and East Malaysia, subject to courier availability and operational limitations.

2.3. Certain remote, restricted or otherwise inaccessible locations may be subject to delivery limitations depending on the availability of courier services.

2.4. If a delivery address cannot be serviced by the Company’s available courier or logistics providers, We may contact You to discuss an alternative delivery arrangement or cancellation of the Order.

2.5. The Company does not guarantee delivery to every individual address within Malaysia where courier service is unavailable or restricted.

3. Free Shipping

3.1. The Company currently provides free shipping within Malaysia for eligible Orders.

3.2. You will not be charged a separate shipping fee for standard delivery unless otherwise expressly stated on the Website.

3.3. If any special delivery charge becomes applicable due to unusual delivery requirements, special arrangements or other circumstances, the Company will inform You before proceeding where reasonably possible.

3.4. Free shipping does not mean that the Company guarantees a specific courier, delivery time or delivery date.

3.5. The Company reserves the right to amend its free shipping policy in the future. Any applicable changes will be published on the Website.

4. Processing of Orders

4.1. Orders will generally be processed after the Company has received and successfully confirmed Your payment.

4.2. The Company may require additional time to process an Order where:

Payment has not been successfully confirmed;
Product availability needs to be verified;
Additional information is required from You;
The Order contains incomplete or inaccurate information;
The delivery address requires clarification;
There are operational disruptions; or
Other circumstances prevent immediate processing.

4.3. You are responsible for ensuring that Your name, telephone number, email address and Delivery Address are accurate and complete when placing an Order.

4.4. The Company shall not be responsible for delays or failed deliveries caused by inaccurate, incomplete or incorrect information provided by You.

5. Delivery Timeframe

5.1. The Company’s standard delivery timeframe is within 7 days.

5.2. Delivery is generally expected to be completed within seven (7) days from the applicable Order processing or dispatch date, subject to courier operations and circumstances beyond the Company’s reasonable control.

5.3. The seven-day delivery timeframe is an estimated standard delivery period and should not be interpreted as a guaranteed delivery date where circumstances outside the Company’s control cause delays.

5.4. Delivery may take longer during periods of high order volume, public holidays, festive seasons, sales campaigns, courier disruptions, severe weather or other unforeseen circumstances.

5.5. The Company will make reasonable efforts to process and dispatch Orders as promptly as possible.

6. No Overnight Delivery

6.1. The Company does not provide overnight delivery services.

6.2. You should not place an Order expecting the Goods to arrive overnight or on the following day.

6.3. Requests for overnight, same-day or urgent delivery are subject to availability and are not guaranteed.

6.4. Unless expressly agreed to by the Company in writing, all Orders will be handled according to the Company’s standard delivery arrangements.

7. No International Shipping

7.1. The Company currently does not provide international shipping.

7.2. We only accept delivery addresses located within Malaysia.

7.3. Orders requesting delivery outside Malaysia will not be processed.

7.4. The Company does not currently ship Goods to other countries or territories, regardless of the availability of international courier services.

7.5. Customers located outside Malaysia may browse the Website, but Orders can only be fulfilled where the Delivery Address is within Malaysia.

8. Delivery Address

8.1. You must provide a complete and accurate Delivery Address when placing an Order.

8.2. The Delivery Address should include all information necessary for the courier to locate and deliver the Goods successfully.

8.3. Where applicable, You should provide:

Full name of recipient;
Contact number;
House or building number;
Street name;
Unit, floor or suite number;
Area or neighbourhood;
City;
State; and
Postcode.

8.4. The Company is not responsible for delivery failures caused by incorrect, incomplete or outdated Delivery Address information.

8.5. If You realise that the Delivery Address provided in Your Order is incorrect, You should contact the Company as soon as possible.

8.6. The Company cannot guarantee that the Delivery Address can be changed after an Order has been processed or dispatched.

9. Recipient Responsibility

9.1. You are responsible for ensuring that someone is available to receive the Goods where necessary.

9.2. If the courier attempts delivery but no one is available to receive the Goods, the courier may make another delivery attempt or provide instructions for collection, depending on the courier’s procedures.

9.3. The Company is not responsible for delays caused by the recipient being unavailable.

9.4. You should monitor any delivery notifications or tracking information provided by the courier.

10. Courier and Delivery Partners

10.1. The Company may use third-party courier and logistics providers to deliver Orders.

10.2. The courier used for Your Order may vary depending on location, availability, parcel size, operational requirements and other factors.

10.3. The Company does not guarantee that a specific courier will be used unless expressly confirmed.

10.4. Once an Order has been handed over to the courier, certain aspects of the delivery process may be outside the Company’s direct control.

10.5. Courier delivery procedures, delivery attempts, collection arrangements and tracking services may be subject to the courier’s own terms and conditions.

11. Tracking Information

11.1. Where tracking information is available, the Company or its delivery partner may provide You with tracking details.

11.2. Tracking information may take some time to become active after an Order has been dispatched.

11.3. Tracking updates are provided by the relevant courier and may not update immediately.

11.4. If tracking information appears to be delayed or unavailable, You may contact Us for assistance.

11.5. The Company does not guarantee the accuracy or uninterrupted availability of third-party courier tracking systems.

12. Delivery Delays

12.1. Although We aim to deliver Orders within seven (7) days, delivery delays may occasionally occur.

12.2. Delays may result from circumstances including, but not limited to:

High order volumes;
Courier delays;
Public holidays;
Festive seasons;
Severe weather;
Floods;
Traffic conditions;
Road closures;
Natural disasters;
Operational disruptions;
Incorrect or incomplete delivery information;
Failed delivery attempts;
Remote delivery locations;
Customs or regulatory requirements where applicable; or
Other circumstances beyond the Company’s reasonable control.

12.3. If Your Order is delayed, the Company will make reasonable efforts to assist You in checking the status of the delivery.

12.4. A delivery delay does not automatically constitute a cancellation of the Order.

12.5. Where a delay becomes significant, the Company may work with You to determine an appropriate resolution in accordance with applicable policies and laws.

13. Failed Delivery

13.1. A delivery may be considered unsuccessful where the courier is unable to deliver the Goods to the Delivery Address.

13.2. This may occur due to:

Incorrect address;
Incomplete address;
Recipient unavailable;
Recipient refusing the parcel;
Inability to contact the recipient;
Restricted access to the delivery location;
Courier operational issues; or
Other circumstances affecting delivery.

13.3. If a parcel is returned to the Company following a failed delivery, You may be contacted to determine the next appropriate step.

13.4. Any additional delivery arrangement may be subject to courier availability and other applicable conditions.

14. Damaged Parcels

14.1. You are encouraged to inspect the parcel and Goods as soon as reasonably possible after delivery.

14.2. If the parcel appears visibly damaged upon delivery, You should document the condition of the parcel before opening it where reasonably possible.

14.3. Photographs or videos of the parcel and its packaging may be requested by the Company when assessing a damage-related complaint.

14.4. If the Goods are damaged, defective or otherwise affected upon delivery, You should contact Us as soon as reasonably possible.

14.5. Any replacement, refund or other remedy will be handled in accordance with the Company’s Return, Refund and Exchange Policy and applicable law.

15. Missing or Incorrect Goods

15.1. If You receive an Order containing missing, incorrect or different Goods from those purchased, You should contact the Company as soon as reasonably possible.

15.2. You may be required to provide:

Order number;
Product information;
Photographs;
Videos;
Packaging photographs;
Delivery information; or
Other information reasonably required to investigate the issue.

15.3. The Company will review the circumstances and determine the appropriate resolution in accordance with its applicable policies and applicable law.

16. Delivery Confirmation

16.1. Delivery may be considered completed when the courier’s tracking system records the parcel as delivered to the Delivery Address or another location authorised by You.

16.2. Where a parcel is delivered to an authorised recipient, security desk, reception area, management office or other designated receiving location, delivery may be considered completed.

16.3. If You believe that a parcel has been incorrectly marked as delivered, You should contact Us as soon as possible so that We can assist with an investigation.

17. Order Changes and Cancellation

17.1. Once an Order has been submitted, changes may not always be possible.

17.2. If You wish to change an Order or Delivery Address, You should contact the Company as soon as possible.

17.3. The Company will make reasonable efforts to accommodate changes before the Order has been processed or dispatched.

17.4. Once an Order has been dispatched, changes to the Delivery Address or delivery instructions may not be possible.

17.5. Order cancellation is subject to the Company’s applicable cancellation, return and refund policies.

18. Delivery to Remote Areas

18.1. Orders to remote or less accessible areas within Malaysia may require additional delivery time.

18.2. The Company will make reasonable efforts to fulfil Orders to eligible Malaysian locations.

18.3. Where a courier is unable to provide service to a particular location, the Company may contact You regarding an alternative delivery address or other appropriate arrangement.

19. Public Holidays and Peak Periods

19.1. Delivery times may be affected by Malaysian public holidays, festive periods, promotional campaigns and peak shopping periods.

19.2. Courier services may experience higher parcel volumes during such periods.

19.3. As a result, Orders placed during peak periods may take longer than the standard seven-day delivery timeframe.

19.4. The Company appreciates Your understanding and patience during periods of unusually high demand.

20. Customer Responsibilities

By placing an Order, You agree to:

Provide accurate and complete delivery information;
Provide a valid contact number;
Ensure someone is available to receive the Goods where necessary;
Monitor delivery or tracking notifications where available;
Check the Goods after receiving the parcel;
Notify the Company promptly of any delivery issue; and
Cooperate reasonably with the Company and courier when investigating delivery problems.

21. Shipping Restrictions

The following shipping restrictions apply:

Shipping within Malaysia only;
No international shipping;
No overnight delivery;
No guaranteed same-day delivery;
Standard delivery is generally completed within 7 days;
Free shipping is currently provided for eligible Orders within Malaysia; and
Delivery remains subject to courier availability and operational conditions.

22. Force Majeure

22.1. The Company shall not be responsible for delays or failures in delivery caused by circumstances beyond Our reasonable control.

22.2. Such circumstances may include natural disasters, floods, fire, severe weather, epidemics, pandemics, government restrictions, strikes, transportation disruptions, road closures, courier disruptions, telecommunications failures, power outages, cyber incidents, supplier disruptions or other unforeseen circumstances.

22.3. Where reasonably possible, the Company will take reasonable steps to minimise the impact of such events and assist You with Your Order.

23. Limitation of Shipping Liability

23.1. To the maximum extent permitted by applicable law, the Company shall not be responsible for losses resulting solely from delays or disruptions caused by third-party courier providers or circumstances beyond Our reasonable control.

23.2. Nothing in this Shipping Policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable Malaysian law.

24. Changes to This Shipping Policy

24.1. The Company reserves the right to amend, update or modify this Shipping Policy from time to time.

24.2. Any changes will be published on the Website and may be accompanied by an updated “Last Updated” date.

24.3. You are encouraged to review this Shipping Policy periodically to remain informed of Our current shipping practices.

24.4. Your continued use of the Service and placement of Orders after changes to this Shipping Policy have been published constitutes acceptance of the updated policy, to the extent permitted by applicable law.

25. Governing Law

25.1. This Shipping Policy shall be governed by and construed in accordance with the laws of Malaysia.

25.2. Any dispute arising out of or relating to this Shipping Policy, the delivery of Goods or Your Orders shall be subject to the applicable laws and jurisdiction of Malaysia.

25.3. You agree to submit to the jurisdiction of the competent courts of Malaysia in relation to any dispute arising from or connected with this Shipping Policy, subject to any mandatory rights or remedies available under applicable law.

26. Contact Us

If You have any questions regarding this Shipping Policy, Your Order or the delivery of Goods, You may contact Us using the information below:

POINT TECH MARKETING SDN BHD
27, JALAN AU 5D/9,
LEMBAH KERAMAT, 54200,
KUALA LUMPUR W.P.,
KUALA LUMPUR, MALAYSIA

Email: pointt.marketing@outlook.com
Contact Number: +6011-1280 3417
Website: https://pointtechmarketing.online/

By placing an Order through the Service, You acknowledge that You have read, understood and agreed to this Shipping Policy.